Start with the End

One of my many obsessions in the field of training is how to master an explanation. The ability to explain a concept clearly, and in a short amount of time, is extremely useful for training.  Especially when people can start using what I’ve explained straight away. But getting a perfect [...]

Step Back

Jennifer was an excel whiz. The things she could create in excel were mind blowing, but not quite as mind blowing as the way she moved through the functions. Like a wizard on fast forward, she flew the cursor through the screen, jumping from function to function, and producing masterpieces. [...]