Who is this for?

Team managers who want to improve their team’s performance. They might be new managers or experienced managers, but they feel they lack a methodology for managing and improving their team’s performance. They want to enable their team to quickly solve problems and achieve their goals more consistently. They also want to resolve more of their team’s performance issues independently as opposed to relying on external support.

What will they learn?

Simple and powerful tools and skills to help coach team members.

Firstly, we focus on using coaching skills to identify performance gaps and help their team members find ways of bridging those gaps. We look at the different types of performance gaps and how to bridge each one. Then we look at a process managers can use to map those performance gaps and coach their team members. Then, they will learn essential coaching skills to help use these processes and tools in the moment with their team members.

After coaching skills the focus is then on actions managers can take to bridge performance gaps. We start off by looking at the difference between feedback and feedforward and when to use each one. Then, they will learn how to effectively use delegation as a way of increasing motivation and upskilling their team members. Finally, they’ll learn a process they can use to help their team be more resilient to the changes and challenges they face.

How is this different to other courses?

This course aims to minimise managers’ dependence on using training to solve performance problems. A lot of performance problems require solutions that are easier and more effective than training. By enabling managers to focus on individual performance gaps, and identify the most efficient ways to bridge them, managers are more able to quickly take effective action to improve their team’s performance.

This is designed using Jamie Dixon’s Shaping Paths Training Design methodology. There are two main parts to this:

Firstly, all content is condensed into practical tools like checklists, templates, processes, forms etc. These tools mean learners don’t need to remember anything after the training, they can instead just use the tools. These tools are used to make it easier for learners to use their learning back in the workplace.

Secondly, all content is delivered using Jamie’s 5 Elements of Training to help learners master and apply the tools. The Five Elements include Priming to get people ready to learn, Guiding to help people use the tools, Practicing to help people try the tools, Reflecting to help people master the tools, and Committing to help people use the tools back at work.

This course also uses a unique coaching framework called The 5 Ownership Habits that you won’t find with other training vendors. The 5 Ownership Habits was developed by Jamie Dixon and Ben Massen as a way of helping people to optimise their growth and performance in this VUCA (Volatile, Uncertain, Complex and Ambiguous) world that we are now facing.

What are the benefits?

After this course, trainees will be able to:

  • Use a set of tools to systematically manage and improve their team’s performance
  • Use essential coaching skills to hold effective coaching conversations with their team members
  • Give effective feedback and feedforward to help their teams improve performance
  • Use delegation as a means for building a culture of ownership, increasing motivation and upskilling their team members
  • Help their team effectively navigate the changes and challenges they face in their work